Terms of Service

Last updated: 5/30/2025

1. Agreement to Terms

By accessing and using PRINTIV's services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Description of Services

PRINTIV provides 3D printing, scanning, design, and product development services. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

2.1 Service Availability

  • Services are subject to availability and capacity
  • We may limit or restrict service access based on geographic location
  • Maintenance windows may affect service availability
  • Emergency maintenance may be performed without prior notice

3. User Responsibilities

When using our services, you agree to:

  • Provide accurate and complete information
  • Maintain the security of your account
  • Comply with all applicable laws and regulations
  • Respect intellectual property rights
  • Not engage in any unauthorized or illegal activities
  • Not interfere with service operations or security

4. Intellectual Property

4.1 Your Content

You retain all rights to your original content. By submitting content to our services, you grant PRINTIV a license to use, modify, and process the content as necessary to provide our services.

4.2 Our Content

All intellectual property rights in our services, including software, designs, and content, remain the property of PRINTIV.

5. Payment Terms

By using our paid services:

  • You agree to pay all fees and charges
  • Payments are non-refundable unless otherwise stated
  • We may modify our pricing with notice
  • Late payments may result in service suspension
  • All quoted prices are subject to applicable taxes
  • Payment methods are subject to verification and authorization

6. Service Quality and Warranty

  • We strive to maintain high quality standards in all our services
  • Projects are subject to quality control inspections
  • Specific quality guarantees may vary by service type
  • Custom orders may have specific quality parameters
  • Quality issues must be reported within specified timeframes

7. Limitation of Liability

PRINTIV shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our liability is limited to the amount paid for the specific service in question.

8. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason including:

  • Violation of these Terms
  • Fraudulent or illegal activities
  • Non-payment of fees
  • Abusive behavior towards staff or other users
  • Extended period of account inactivity

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective upon posting to the site. Continued use of our services constitutes acceptance of modified terms.

10. Contact Information

For questions about these Terms of Service, please contact us at:

Email:legal@printiv.co
Phone:+1 (418) 803-8442
Address:875 Bd Charest Ouest, Suite 220, Québec, QC G1N 2C9, Canada

For urgent legal matters, please contact us during business hours (Monday to Friday, 9:00 AM - 5:00 PM EST). We aim to respond to all inquiries within 2 business days.